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Vision Van turns to Vision Critical for online engagement, and Vision Critical’s latest new hire is … former communications guy for Vision Van

September 12th, 2013 · 89 Comments

I would be remiss if I didn’t bring together these two news releases that landed in my inbox eight days apart. From Sept. 3/Vision Critical:

Vision Critical appoints Ryan Merkley Managing Director and Senior Vice President, Public Affairs

 

Former Mozilla Foundation Chief Strategy Officer to lead VC’s Public Affairs practice worldwid

TORONTO – September 3, 2013 – Vision Critical, the world’s leading provider of insight community technologies, is excited to welcome Ryan Merkley in his new role as managing director and senior vice president of public affairs.

Merkley brings to Vision Critical a proven track record of developing and executing strategy and communications across non-profit and government sectors in North America. This will be instrumental as VC continues its leadership in the online public consultation and civic engagement space.

Merkley most recently served as chief strategy officer of Mozilla Foundation, a global non-profit organization dedicated to ensuring the Internet remains an open platform. Merkley has held senior communications roles at the City of Vancouver, the City of Toronto and for former Toronto Mayor David Miller. He currently serves on a variety of political, environmental and business boards, and is a founding member of TEDxToronto, the city’s premier annual event promoting ideas and innovatio

“I’m thrilled to have an experienced strategist and well-recognized communicator lead our renowned public affairs practice,” said Angus Reid, executive chairman of Vision Critical. “Vision Critical remains on a high growth path and, as such, it is essential for the business to expand the division responsible for producing public opinion and overseeing citizen engagement.”

Through his work supporting Vancouver’s Greenest City 2020 Action Plan, Merkley helped recruit more than 35,000 residents to participate in ongoing public consultations, helping the city earn a Sustainable Communities Award from the Federation of Canadian Municipalities, as well as secure global recognition from the World Wildlife Fund. During his tenure at the Mozilla Foundation, the organization launched three new products supporting online learning and engagement and raised more than $1.8 million from 44,000 new donors.

“Vision Critical is an innovative and leading Canadian-based global technology company that is changing the way that people connect with brands, governments, organizations and each other. I’m truly excited to be joining such a strong team,” said Merkley. “Public-facing organizations are looking for new tools to reach their communities, and I look forward to working with the executive team and Angus Reid to grow the business through public affairs.”

And from yesterday, at city hall:

City of Vancouver News Release

September 11, 2013

  

City launches innovative online engagement program ‘Talk Vancouver’

 The City of Vancouver is launching a new, innovative way for people to provide feedback and share their opinions and ideas with City Hall at TalkVancouver.com.

Talk Vancouver is an online community, open to anyone over the age of 15 who lives, works or attends school in Vancouver. Participants will be asked to provide opinions and feedback on important city issues by participating in online surveys and discussions via their smart phones, computers, and tablets.

 “The launch of Talk Vancouver is one more way we are following through on recommendations from our Engaged City Task Force, and it will be a great new tool for people to have their say on the issues that matter to them,” said Mayor Gregor Robertson. “In a city like Vancouver, not everyone can make it out to a public hearing or come speak to council. People are busy with their kids, their jobs and their family lives. By partnering with Vision Critical on Talk Vancouver, we’re embracing new technology to support civic engagement, and providing people with a way to become part of an online community that’s plugged in to what’s taking place at City Hall and around Vancouver.”

 Talk Vancouver is operated in partnership with Vision Critical, a Vancouver-based company that is providing the technology and software platform on which Talk Vancouver operates.  Vision Critical now has 300 employees in Vancouver, with offices in 14 other cities around the world.

“We’re thrilled to be working on this groundbreaking initiative with the City of Vancouver,” says Andrew Reid, Vision Critical president and chief product officer. “We developed this software here in Vancouver and it’s great to see it being leveraged in our own backyard.”

 The Mayor also announced that Angus Reid, the Executive Chairman of Vision Critical and founder and CEO of the Angus Reid Group, will be his Special Advisor on Technology and Citizen Engagement. “With over four decades of experience in research and public opinion, Angus has a unique skillset that will ensure we stay at the forefront of using technology to engage people across Vancouver,” said the Mayor. “I’m very pleased he’ll be advising me on ways the City can stay on the cutting edge of using technology to better serve our citizens.”

 People who are interested in taking part in the Talk Vancouver online community are encouraged to register at talkvancouver.com

 

Categories: Uncategorized

  • Jeff Leigh

    @Westender1 #32

    Agree fully that fall weather isn’t much of an “issue that matters.” I see that the poll has now changed to use of the 311 service. That was quick. Maybe they cycle them daily. Still missing a count of the number of participants.

  • Waltyss

    Teriisn’titrich: it won’t help but let me try to explain so that even you may understand. Taking photos of public areas such as buses lined up at Cornwall and Burrard violates no-one’s privacy. Taking photos of a particular person’s house or the cars you claim are visiting there does violate people’s privacy and in addition establishes you as the neighbourhood snoop.
    Taking photos of cars you claim are parked in front of someone’s house when the individual doesn’t live there and then publicize negative claims about the individual based on the photos establishes you as either a malicious liar or at best someone indifferent to truth. You can choose which category you fall into.

  • CityHallWatch Randy

    If City of Vancouver, Vision Critical, or Vision Vancouver representatives are reading this post, would they care to publicly respond, at least here on this thread, but ideally with a formal public statement to the questions in Post #1 above? They could clear things up by stating clearly what checks and balances are in place — and alleviate concerns that have been expressed. Basically, how can members of the public be assured that data mining will not occur for political gain?

  • teririch

    @Waltyss #48;

    Both incidents were on public access streets.

  • teririch

    @CityHallWatchRandy #49

    You have a better chance of winning the lottery before concerns of the collection of information and its use would ever be addressed by any Vision Cllr.

    Perhaps an FOI could be filed – but I would also expect stone walling to ensue should that happen.

  • Waltyss

    Terisn ‘titrich @ 50, so what? You may be on a public street but it doesn’t give you the right to photograph into my house. It certainly doesn’t give you the right to lie about what you claim to have seen.
    But, teri, unfortunately, it has become apparent from your posts that while malice informs each post, truth does not!

  • Jeff Leigh

    Randy@#1 and #49

    The Talk Vancouver website includes a clear privacy policy, participant use policy, and terms of use document. They may go some way to answering your very valid questions.

    We each may choose to believe these documents or not, but we should acknowledge that the concerns were formally addressed up front, as they should be. If those policies are violated at some point in the future, it would be well worth discussing.

  • teririch

    @Waltyss: (ongoing)

    I don’t care what you think.

    I am however, extremely happy, not to be you.

    I cannot imagine what it is like to be so delibertly nasty all the time. It takes up too much energy.

  • teririch

    Talk ‘Vision’ Vancouver.

    The city’s version of Quick Wins.

  • waltyss

    teriisn’titrich @54. Even if I were “deliberately” nasty all the time (which is like just everything you spout untrue) I would rather be that than a lying malicious neighbourhood snoop. Wear the title proudly!

  • brilliant

    @Waltsyss 56-please take your sad little vendetta elsewhere. It’s boring.

  • jenables

    Yes, enough with the no one can take pictures of anything outside business. It’s totally irrelevant, and despite what you think a difference in political opinion does not give you the right to personally attack someone. Take it elsewhere.

  • Waltyss

    Jenables @ 58. Differences of opinion are acceptable and even fun. However my difference with your tag team partner is not her opinions (although we agree on little). It’s not even her neighbourhood snoop persona.
    No, it is that she took pictures of SUV’s apparently in front of the house the mayor has purchased and then used to beat him over the head as a hypocrite (a tack each of you is fond of). However, nevermind whether vehicles parked on a very crowded street were connected to the Mayor at all just by virtue of being parked there, before spewing her “hypocrite” nonsense, she couldn’t be bothered to check whether the Mayor in fact actually lived there at the time. Turns out he didn’t. Hence the sobriquet “liar”or “someone indifferent to truth”. Has that made it clearer?

  • boohoo

    Walt, who gives a xxx. There could be a thousand reasons why those cars were there. And yes, it’s stupid to assume certain cars at a certain time at a certain place equals the mayor is a hypocrite, but again, who cares. Move on.

    This kind of petty bs is killing this.

  • F.H.Leghorn

    “This kind of petty bs is killing this”. One would hate to think that was waltyss’ goal all along. The death of a thousand cuts. Nothing to see here, poor Gregor is doing his best, move along.

  • Waltyss

    Boohoo@60 iwould be more than happy to move on and will. However you might note that it is not me that that is keeping this alive.
    But I will move on.

  • Bill McCreery

    Randy & Jenables.

    You both have focused on some key and legitimate concerns about not only Talk Vancouver but, other controls that Vision Van has over other City Hall communications information. I have heard anecdotal concerns that emails, phone calls and letters to the City of Vancouver somehow are channelled to the Vision Vancouver and end up in their data base. Apparently people who have done so soon find they are receiving focused communications from Vision Van.

    How do citizens know the results available to the public, and other political parties, is the real information, or what Vision Van wants us to get? Their track record on public engagement to date does beg such a question.

    Such on-line tools can be misused and abused by not only political parties, but to other special interests such as developers and other community and business interest groups. We are told the City of Vancouver hopes to register at least 5,000 participants within their first year of operation. Even when many more additional people are participating in a given issue in part of one of Vancouver’s 24 official neighbourhoods it will be relatively easy to manipulate the results if there is will to do so.

    So, while there is potential good that can come from such technology, there is good reason for skepticism and caution.

    Given Vision Van’s track record of holding meetings during the working day, muzzling staff and limiting media and public access to them, limiting debate at Council, announcing new initiatives from the Mayor’s office days before the item comes to Council as effectively approved, and claiming and manipulating public consultation and then ignoring them, refusing even elected Councillors as well as citizens line item access to City finances, and by rewriting staff and even external reports such as the Affordable Housing Task Force, why should Vancouverites trust Vision Vancouver will not manipulate this new medium for their own purposes?

  • jenables

    Yes and as I thought I pointed out (unless I didn’t send it or it was deleted) the city could have used place speak as they have in the past, which verifies your identify without needing to know the ethnic background of your grandparents. I don’t think they really advertised placespeak in this manner. Perhaps it was due to the conversation that occurs on placespeak, like they want your feedback but don’t want you to discuss topics with others? I also wondered why they weren’t interested in marital status given all the other questions.

  • jenables

    Oops never mind i guess it was there at # 22 all along

  • waltyss

    Bill McCreery @ 63. When one filters through your usual “Vision Bad, me good” screed, you raise some legitimate issues.
    To the extent that one can have anything approaching a rational discussion or debate on this blog, how does a city government, this or any other, guage public opinion and to what extent should they be guided by it?
    Gordon Price has been quoted, for example, as saying something like “if only x% are opposed to a proposal, you are doing well.” I can’t recall the number but he has a point. It is usually easy to get out those who are opposed to something. People who are mildly in favour or simply don’t really care are unlikely to turn out to a council meeting, even if they do have an opinion. The anti-Visionistas on this blog, you included, seem to believe that if most people who turn out to a meeting are opposed, that should be the end fo the matter. That would certainly militate against a government, any government making difficult decisions.
    How then does an administration guage what the “community” really feels? At a minimum, leaving aside scientific polling (which I for one do not support as a tool for city governments before they make a decision), the City fathers and mothers should use a variety of tools. City council or committee meetings, open houses, and yes, even something like Talk Vancouver (although frankly I question whether it has much utility because notwithstanding all the Orwellian fears expressed by some, as pointed out, you have no obligation to provide any personal information or at least any accurate information).
    That said, however, to what extent should a city government (or any government) be guided by the opinions expressed by its residents on any particular issue. A long time philosophical debate has gone on between whether someone elected is a delegate (ie. must be guided by what his or her electors tell him or her) or a representative (elected to utilize his or her best judgement to make decisions in the public interest). Even in the representative model, a politician has to be cognizant of his or her constituents’ views, if they wish to be re-elected.
    Personally, i favour the representative model but most people on this blog (you included), seem to be in favour of the delegate model. If that were to be adopted, in my view, one would have government gridlock, but at a minimum it would make seeking out what constituents really felt especially important. That is particularly true in a city and province where politics is played as blood sport and where most people can’t be bothered to get out to the polls and even when do, aside from those who see voting as their civic duty, only do so when they are mad about something.
    I welcome debate but brilliant not, unless you have something of substance to contribute, STFU.

  • gman

    Oh my my my,I think someone needs to go on a relaxing retreat,perhaps to a private Island facility, somewhere they have yoga ,chanting and the burning of incense.
    OOOOHHHMMMM

  • Bill McCreery

    Waltyss, you speak about representative vs. delegate democracies. All well and good to raise these models in this discussion. In my experience both are necessary depending on the circumstances.

    However, what you and Gordon Price do not take into consideration is that those who may oppose or support a given government initiative often in the process become knowledgeable on the subject. Many, but not all of the:

    “People who are mildly in favour or simply don’t really care are unlikely to turn out to a Council meeting, even if they do have an opinion.”

    have not taken the time to fully understand the issues and consequences central to the matter at hand. As an elected representative I respected, and listened to the informed opinions (not all are, but that’s partly where one’s judgement is required) and they did/should further inform the elected representative on how he/she should vote. Those who have not taken the time to so inform themselves, ie: the “don’t care” camp can hardly be seen to be somehow taking the opposite position as those who are informed can they?

    A perfect example presents itself here in this discussion. As I mentioned above, given that:

    “…Vision Van’s track record of holding meetings during the working day, muzzling staff and limiting media and public access to them, limiting debate at Council, announcing new initiatives from the Mayor’s office days before the item comes to Council as effectively approved and so it’s old news when it does, and claiming and manipulating public consultation and then ignoring them, refusing even elected Councillors as well as citizens line item access to City finances, and by rewriting staff and even external reports such as the Affordable Housing Task Force…”

    would you not agree that if the larger unengaged population were to become informed about the very fundamental Vision Vancouver attacks on the implements of democracy that they too would raise their voices? One of the problems here is that in a democracy the ‘silent majority’ tends to remain silent until they are directly affected.

  • waltyss

    Bill@68, you are congenitally incapable of dropping the partisanship. Sort of undercuts having a reasoned debate, doesn’t it.
    A good friend of mine is very committedly anti abortion but she told me once that the one thing that would turn her pro-choice were her fellows in the anti-abortion camp.
    In February, when I attended the fateful PB meeting in the West End, I came away more frightened by the people opposing the PB than I did by the PB, and I went there opposing the changes the PB was proposing.
    Yes, people often learn about something and have useful insights to offer when they are opposing something but also when they are supporting something. The City has a paid staff to study these things which often gives the incumbent politicians a leg up.
    So there will be expertise on both sides. Ultimately, a decision has to be made and that decision ultimately rests with the authority to make it. The fact that they are often removed from the particular issue also often makes for a better decision that people opposing something simply because they want the status quo to remain.
    As for all the ills you see with Vision, and your hope that if others saw what you see they would rise up, I doubt it. Procedurally, Vision is no different than the NPA was before it or even what the provincial or federal governments are doing in attacking “the implements of democracy”.
    We have a weak economy in this country and province and the feds have prorogues Parliament until mid October; the province has cancelled a fall sitting. At the federal level, scientists who we pay for are gagged. The province and federal governments don’t use government emails anymore because they don’t want to be subject to FOI requests. The Prime Minister basically doesn’t answer questions and except for photo ops, neither does the premier. So if you throw Vision Vancouver into that mix, frankly, they don’t look so bad and overall the city works pretty well.
    At the civic level, I wish we didn’t have parties but it was the party with which you are or at least were affiliated, that put the kaybosh on that, foolishly thinking together with the provincial Liberals that that was how to keep the dreaded lefties out. Oh well, the tactic didn’t work so well.
    Anyway, you can’t take off your extremely partisan lenses and no-one else seems interested in a discussion/debate about what role people who come out to public meetings or even real public opinion should have on politicians at any level of government, so I will sign off.

  • gman

    Is that a promise……I mean the sign off thing?

  • teririch

    Great blog post by Bob Mackin:

    http://2010goldrush.blogspot.ca/2013/09/vision-vancouver-at-odds-with.html

  • waltyss

    teriisn’titrich @71. Even a clock set to the wrong time will be right twice per day. On this one I agree with you. Every level of government has taken on too much secrecy and too much control of information which rightfully belongs to the taxpayers.
    There may be an argument (however slight) that having reporters calling up whoever they want when they want is disruptive. However, the cure for that is not to have the information come from through the communications department but to have someone arrange the time.
    Sorry, teriisn’titrich, I guess you will now have to change your position. What a Hobson’s choice: agree with waltyss or agree with Vision!

  • Don D

    You know how when you go for a walk on a sweet sunny afternoon and you keep coming across, and having to pick your way though, dog poop on the sidewalk, and you think “god, isn’t it a shame that the few irresponsible dog owners who don’t clean up after their pets create all this stress and resentment on what would otherwise be a pleasant stroll”?

    Well, that’s how I feel about Waltyss’s posts on this blog.

  • ThinkOutsideABox

    Our low voter turnout is a weak spot in our municipal democracy, i.e. for those that stay at home and don’t vote, is it because 1) they are satisfied with the status quo? Or 2) because they are not, and do not identify any candidate that speaks to them? Or 3) ____? We’ll never know.

    Likewise, it’s false to assume that just because the vast majority of the public do not weigh in on a contentious rezoning proposal that they are in support of the proposal. Maybe they are, or maybe not, your guess is as good as any.

    I don’t understand how the city plans to use the information from Talk Vancouver regarding rezoning proposals. The West End Mayor’s Advisory Committee was also an adjunct undertaking whose efforts went towards manufacturing consent following public pushback to very large scale rezonings, starting with the handpicked selection of committee members – many of which undeniably are well connected in the Vision Vancouver circle of friends, sycophants & hangers-on.

    It’s not like Council will say no to a rezoning proposal, when the planning department has already tipped in favour of it from the onset, even if the vast majority who participate in a Talk Vancouver survey about it may be opposed to the proposal.

    And now we see a similar mindset at work in response to the backlash of the Grandview-Woodland community plan: an extension of the timeline (till after the next election) to create a “citizen’s assembly” and the use of surveying, which may trim around the hedges a little but ultimately will be geared towards favourability in large part of what’s being proposed.

    This is the way it went down with the 1401 Comox rezoning proposal in the West End. I’m not sure why anyone would think it would be any different for the G-W community plan debacle.

  • ThinkOutsideABox

    As a sidebar to my first point above, mathematician Karel Janacek thinks the way in which we vote in a democracy is at fault and proposes a solution. Fascinating read:

    Looking for Democracy’s Algorithm

    http://m.theepochtimes.com/n3/233515-looking-for-democracys-algorithm/?photo=3

    here’s an excerpt:

    The current system of one vote per person, he says, does not guarantee to put power into the hands of those whom the majority of people would like. He says that one vote per person cannot weed out the populist politicians who can manipulate those voters who don’t scrutinise issues so carefully.

    “The solution is that every person has not only one vote but more of them. So a simple version would be: each person chooses four representatives. So what happens? The conscious people, the responsible people, those who study and are responsible for what they are doing, they would choose the four best candidates. On the other hand, the person who is manipulated gives one vote to the populist, or whoever manipulated them – what does he do with his three other votes? He just assigns them randomly.

    “So the responsible, conscious person who knows most what he or she is doing, has four times as much power as a person who is just blindly giving votes to populists.

    “The other important ingredient is the minus vote, so you vote not only for who you want, but whom you do not want.”

    Janecek’s conviction that voting systems can be improved through the application of logical reasoning is tangible. “The solution is actually quite simple. I can’t understand that it’s never been done anywhere,” he says.

    It might seem hard to imagine that Janecek’s ideas, tested only in the field of logic, could have real application.

    But before Janecek’s generation, no one believed that the algorithms cooked up by mathematicians would one day account for the majority of trading in some markets and make their masters into billionaires.

  • teririch

    @ThinkOutsideABox:

    If 3,000 signatures on a petition against a project (Rize) mean nothing to the Mayor and Cllrs, then how does anyone think posting a comment on Talk (Vision) Vancouver is going to have an ‘impact’.

  • Victor

    And if 13,000 signatures asking for a “stop to spot rezoning until there is a West End Community Plan in place”, fell on deaf ears…. One can’t help asking…what does Vision’s Communication Dept and the Vision Cllrs want to hear that they has not already been told to them? Stone deaf, these folks are.

  • Bill Lee

    3 weeks after it was first announced at UBC to jeers of derision (UBC doesn’t consult their own statistical experts for opinions?), the Vancouver Sun’s Tracy Sherlock rewrites a press release about how UBC was suckered for a cheap amount:

    UBC forum to collect real-time feedback from alumni and students.
    By Tracy Sherlock, Vancouver Sun
    The University of British Columbia is creating an online community — the Open Minds Forum — of 5,000 alumni and students to gather feedback and opinions on an ongoing basis.
    In the past, such research has been done once every two or three years, said Kari Grist, UBC’s managing director of communications and marketing.
    “We felt like we needed something that could be deployed on almost a real-time basis … to understand what people are thinking and to keep our fingers on the pulse of our students and alumni,” Grist said.
    “The Open Minds Forum will enable us to better understand our students and alumni, which will be invaluable in creating new programs, updating communications and ensuring that we’re delivering the best services to our current and former students.”
    Vancouver-based Vision Critical, a public opinion and research firm, is creating the private online community. Grist said conducting research with an online panel is “highly cost effective” when compared to doing traditional research studies, which can cost $30,000 each.
    … Andrew Reid, president of Vision Critical, said the community of members on the Open Minds Forum, which aims to be an even split between students and alumni, will allow the university to gather feedback from its stakeholders very quickly, on almost any topic. For example, if the community was up and running already, the university could have sought instant information about the “rape chant” that occurred on Labour Day weekend.
    “That’s a fantastic example. Once the community is recruited, UBC could go out and respond to that, saying, ‘Here’s what our students and alumni think,’” Reid said. “I can imagine in that scenario that UBC could respond inside of 48 hours, or even a lot less, to that kind of information with some really good data.”

    MORE… http://www.vancouversun.com/forum+collect+real+time+feedback+from+alumni+students/8940080/story.html

  • Teririch

    @Bill Lee

    Wow, it has been a very long time since I have seen Kari Grist’s name. I did biz with her when she was with the media/marketing side of things with Canadian Airlines.

    Can’t help notice the ‘sell’ overview for the SFU product and Talk Vision Vancouver are almost identical.

  • jenables

    Ubc, teri. Wonder if they’ll be receiving emails after they sign up!

  • Teririch

    Sorry jenables, UBC.

  • Norman

    I’d be more optimistic if they called it “Listen Vancouver”.

  • Bill Lee

    It’s even on the side of buses now.
    And I’ve seen handbills on phone and power polls off the Drive. A no-no.

    Now Bob Mackin wades into the privacy of data and the non-public tender to Vision Critical
    Talk Vancouver: ‘power to the people’ or a political ploy?
    Exclusive: No-bid contract with market research giant sparks privacy, democracy concerns

    http://bobmackin.ca/?p=1254

  • MichelleofMtPleasant

    @Don D #77

    Oh how I thank thee……I have been trying to formulate a response as to how pointless Waltyss’s posts are but you Sir did an exceptional job!

  • Bill Lee

    from http://jaksview3.wordpress.com/2014/02/06/more-problems-with-talk-vancouver/

    “I have a large number of misgivings about Talk Vancouver. Those concerns are exacerbated by the discovery that the survey of the Grandview-Woodland Citizens’ Assembly has been altered over time.”
    [ Correspondent found when going back that order of lists questions changing…]
    “Were they not getting the answers they wanted, for example? Will the City report two different sets of responses based on the two sets of questions? Will Talk Vancouver explain what’s going on here?”