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Back to turmoil: Distressed city employees, West End muddle continues, media in a flap

September 3rd, 2010 · 68 Comments

Slowly, slowly getting my post-summer brain into gear this week as I re-enter the slipstream of Vancouver politics. I note that it feels like campaign time already, though the election is over a year away.

This promises to be a tough fall. Those of you who don’t like fights should tune out now, because opposition parties will be going all out to knock Vision off balance and show prospective candidates that the party is vulnerable (and therefore worth investing the energy and money to run against), while Vision will be doing its best to create an image of unstoppability.

In the meantime, a few things have broken out in the media while I was on my silent retreat.

First off, the memo from Vancouver city hall’s non-union employees outlining their concerns about the morale and dissatisfaction at city hall. That group of employees doesn’t speak out often. The last time was a decade ago, when a raft of them quit after the council of the day cancelled the four-day week that had been a prized employee benefit, and a survey much like this one showed high levels of employee dissatisfaction. (My story of the time is attached below)

It’s easy for bloggers from the right to leap on this as proof, yet again, of how incompetent and generally horrible Vision Vancouver is or for bloggers from the left to say this is all part of some smear campaign orchestrated by the right, with a compliant mainstream media aiding and abetting.

Too bad about all the politics, because it undercuts the need to deal with a real problem at city hall. I heard about this survey just before I left for my vacation and just ran out of time to ferret out a copy. (A lesson to all reporters — don’t go on vacation.)

Those who are inclined to can dismiss this as just the whining of a group of already highly paid people who can’t deal with change. And certainly, as any professor of organizational behaviour will tell you, change is always going to be met with resistance by a core group of people who have been doing things the same way for 30 years and just don’t want to have to make any adjustments. And change is never going to be accepted by everyone.

But I am hearing real frustration at city hall from all kinds of people: those who are young and enthusiastic and up for a revolution; those who agree with Vision’s goals and don’t just think they’re a bunch of crazy chicken-raising bike-riders; those who just take pride in doing a good job. They’re going nuts.

Or if they aren’t personally, they’re having to deal with people all around them who are. They say they can hardly get any work done because they have to listen to people griping all day about how city manager Penny Ballem is demanding to see their emails and memos before they get sent out. Or they’re losing good people, people who are actually working on projects that are at the top of Vision’s priority list, because they can’t stand either the micro-managing or the workload.

There are people at the hall who feel empowered and freed up to do creative new things by the new administration and Ballem. But they seem to be a minority and that’s a problem.

A lot of people, including the business community, think that city hall’s senior levels needed a shake-up. But that shake-up has to result in positive results at the end. So far, it’s not clear to people inside or outside the hall how things are getting better.

Number Two: The saga of the West End continues. Vision has convinced the developers of the 1401 Comox Street project to stand down while they deal with the mess. West End Neighbours issues statements approving this new decision, while continuing to press for a halt to everything until a new community plan is created. What a mess here.

Number Three: The media world is abuzz about an apparent “enemies list” of reporters/bloggers concocted by Vision. A sad sign of the current state of journalism that this is being taken by some as gospel truth.

Do I think that some cranky Visionista might have concocted a list of reporters/bloggers that he is most annoyed by and sent it out to a bunch of other members? Sure. I’d bet most dedicated politcos, be they from the B.C. Liberals or Stephen Harper’s Conservatives or the Hayseed Party, have a list of Reporters We Love to Hate.

Is Vision a little OCD about controlling the media? Sure. I have it on excellent authority that Vision candidates were repeatedly told during the election campaign NOT to talk to reporters without checking in with HQ first for instructions. And they were especially warned not to talk to me. (Though I’m not on this list.)

But would Vision leaders set up and circulate an enemies’ list? That doesn’t make sense. What would the list be used for? To cut off people from access? Bloggesrs like the CityCaucus boys and Harvey Oberfeld never call the mayor’s office anyway. So they’d do what — go out and soap their windows? Tell them they weren’t allowed to have any of the snacks the city puts out when there’s a special event at city hall?

And some of the names just don’t make sense.

Geoff Dembicki from The Tyee hasn’t had a city hall story in over half a year and, while he did cover homeless protesters, he also wrote glowing stories like this about the mayor’s green plans. Wayne Moriarty from the Province? He’s the top editor; he doesn’t even write. And I don’t get any sense he holds back his editorial staff from dumping on Vision.

The Vancouver Sun’s Jeff Lee is on, even though he’s only been on the job as city hall reporter for the last few weeks, but the Sun’s Miro Cernetig isn’t? Granted, Miro has left the Sun and his more recent columns about the mayor were glowing. But current coverage doesn’t seem to be the list’s concern (see references to Dembicki) and Miro always like to jump around so he also took some swings at the mayor in his time. And where’s Bruce Allen? He’s way more aggressive in his attacks on city hall than Christy Clark.

I don’t know. It just smells to me. More like something put out to poison the relationship between city hall and the media. Which, actually, the Vision group doesn’t need that much help with. Or it could be part of that strategy I see being used so much these days, of labelling reporters as lapdogs or noble investigative reporters, depending on whether they’re echoing your party line or not.

AND here’s my previous story about the city professional employees’ revolt.

From March 31, 2000

Citing low wages, limited career opportunities and the abrupt cancellation of a four-day work week, more than two dozen managers and professional staff have quit their jobs at Vancouver’s city hall in the past two years.

That’s an attrition rate about double the norm for the city.

And coming on top of the usual retirements and sick leaves and the high-profile departures of city manager Ken Dobell in November 1998 (he now is the CEO of TransLink) and the March 1999 firing of deputy city manager Ted Droettboom, it has left the remaining senior managers scrambling to operate with a depleted pool of expertise.

“A lot of the staff who’d left were here for nine or 10 years and it’s difficult for the organization to respond with that loss of knowledge,” said Tom Hammel, an engineer who is vice-president of the 300-member association that represents the non-union professional and managerial staff.

Engineering has been particularly hard hit, losing 13 staff, from senior managers down to intermediate engineers, in the last two years, including one senior manager who also went to TransLink and another who went to the city of New Westminster.

“Good managers are hard losses to take,” said engineering head Dave Rudberg. “As a result, some of the programs in water, sewer design and transportation have had to slow down.”

Finance is another department that took some body blows. Two senior people leading its now controversial computer-restructuring program were lost when one went on sick leave and one died of a heart attack. Then-finance director Hugh Creighton left to work at E- Comm, the Lower Mainland’s emergency communications hub.

Said deputy city manager Brent MacGregor: “We are concerned about it, certainly. It’s not good to lose a lot of talent all at once.”

MacGregor said the city’s top managers and human resources are currently doing compensation comparisons, and looking at improvements to pay or benefits the city can make to attract people.

MacGregor said the city’s salaries for professional and management staff are definitely lower than those paid by other municipalities. Some $50,000-a-year human resources advisers have left the city for double the money in private-sector organizations.

The non-union staff have received about the same increases that union members got in the last two contract rounds.

But, while higher pay might help, a survey done by the non-union staff association indicates there are other problems.

The survey, obtained by The Vancouver Sun, was done early this year after members of the Vancouver Association of Civic Managerial and Professional Staff started to notice the exodus.

It showed 23 people left the city between mid-1998 and the end of 1999, on top of 15 who retired or went on sick leave. (A few others have resigned since then or have indicated they are leaving.)

Although those contacted from the first group mainly said they’d left to get better pay and career opportunities, many of them mentioned the negative effect the city’s cancellation of the four- day work week plan.

One professional contacted by The Sun, who moved to a new job after many years at the city, said he left because the city’s management and workplace atmosphere had gone downhill and it was difficult to see how it was going to turn itself around.

The compressed work week was a watershed issue for everyone at city hall, he said, because of the arbitrary way it was abandoned after being in place for 22 years.

He said that, even though he worked a full week himself, it made it hard to manage because people were so resentful about the way they’d been treated.

That sentiment is still running strong inside city hall among those left.

“It was not just the functional loss of the day, which many of us never used, but the sense of betrayal by city council,” said one professional, who said he’ll be moving on as well as soon as the economy picks up in his field.

Union representatives at city hall say the staff losses aren’t only in the ranks of management, but they say they haven’t been able to get information from the city to quantify how many union staff have left.

“We know they are going, we just don’t have the specifics,” said Rick Gates, president of the Canadian Union of Public Employees local that represents the city’s office workers.

Categories: Uncategorized

  • rf

    AGT, most of sparty’s comments are before or after business hours or on weekends, so easy on the buckshot blasts.

  • newly educated

    @ Frances.
    Why do you feel the need to engage and justify your writing with the likes of AGT and his raving band of sycophantic loonies?

    All you do is encourage him and provide him with more of a platform to pontificate his twisted nasty views. He is not a journalist, not a reporter, not a political analyst, just some guy who thinks he is and wants the center stage for personal gain … Please, rational people try to IGNORE the Glenn Beck wana be, he won’t go away but it will make him less relevant over time.

    Frances, I admire your aspirations, keep going! Just don’t sink to his level and spar with him, it makes no difference, sane people see him for what he is … all he has to offer is self indulgent crap, as that is all he sprawls on these blogs, particularly his own.

    And shame on the MSM (particularly Globalnews and 24hours) who give him a platform for his over the top spins, and to referring to him as anything other than a right wing crazy. Do you actual read his posts and more to the point his Comments he directs at people, nasty nasty nasty hate filled drivel… what does this say about your journalist credibility? hmmmm

  • rf

    There’s lots to discount in what Alex says, but the whole Arky Tssirrev (sp?) firing thing bought him some significant capital.

    Vision got caught red-handed in a bold-faced lie.

    The mainstream media would have missed it and everyone said he was nuts. But on that one he was right.
    And chances are he’s right about “the hit list” too.

  • spartikus

    Thanks, rf.

    Early this morning I posted a comment that seems to have been eaten by WordPress.

    It was another observation on the differences b/w Alex’s story, and Bob Mackin’s. This time in terms of the vastly different tone adopted by informant in the two stories (Gist: They’ll come for your children! vs. They’ve lost their way)

    I would recreate it…but I note 24hrs had this in today’s edition:

    “Last week 24 hours reported an anonymous informant claimed a media ‘hit list’ was created by a group that included Mayor Gregor Robertson’s assistant Kevin Quinlan. At this point in time that information should be considered rumour as we have not been able to prove it to our satisfaction. We continue to investigate and will apprise you of any further developments.”

    I’m sure there’s a perfectly reasonable explanation for that.

  • Frances Bula

    @newly educated. Thanks for your comments. Why do I reply to what seem to some to be completely off-the-rails comments? Well, I know that many many people on this blog are good at critically reading media and commentary, and they know how to assess information — is it supported? is it valid? does it make sense? is it just someone’s opinion? But there are readers who are younger or don’t know the media world very well who might not know what to think when someone makes weird accusations. The less you understand a particular subject or institution, the more likely you are to be susceptible to believing unsubstantiated, weird information about it.

    I don’t write to try to convince Alex. That’s pointless. I write for those who might be honestly confused about how the media work. Thousands of people read this blog and not every one of them knows how to assess the comments. For example, it’s good to have a discussion about how beat reporters maintain relationships with people on their beats: Do they really have to suck up to them to get stories? Is the only way to cover an institution is to remain on the outside and assess it only on the basis of information you get from people outside the circle of power?

    I’m actually hoping to provide more comments, for anyone who wants them, about how I work, why I did this story and not that story, how I found a particular piece of information, or whatever. I think it’s helpful for readers to understand the process. I think for many people, even sophisticated readers, the process of news is opaque and mysterious. All of us who work full-time in media could help by explaining more what we do and why.

  • newly educated

    @frances
    Thank you, I fully understand where you are coming from, and it is great that as a professional you are taking this approach … with eyes wide open concerning people like this, and trying to educate those not so savvy or experienced.

    But I also strongly believe that on the flip side as the owner of a widely read media outlet you have an obligation to vett commentary, and choose not to provide a bully pulpit for fear mongering and intolerance of other views (strong language but it really does fits in this case)…. there should be a bar in place that we all need to rise to.

    It is your right as a blog owner, as any media outlet to simply not publish the abusive material, by setting an acceptable standard … and not allow those that “continually disrupt” civil discourse to contribute. Possibly a slippery slope but any editor of any paper and news site must make these calls everyday, a blog is not really any different (your readers might appreciate not having to wade through it).

    Just saying.

  • The Fourth Horseman

    Good post, Frances.

  • Dan Cooper

    “So they’d do what — go out and soap their windows? Tell them they weren’t allowed to have any of the snacks the city puts out when there’s a special event at city hall?”

    This kind of thing is why we love you Frances. I’ll never forget your “Great Media Chicken Shunning” line, either.

    And speaking of AGT, I simply try to skip to the next comment when I see his tag, though sadly I did catch the first line of one above in which he comebines another poster’s name with an obscenity. I would have thought you would bleep at least that part, Frances?

  • rf

    Frances,
    Not trying to be argumentative, or play gotcha, just sincerely curious why you did not think it was pertinent or worth writing (or biased?) that he had all of this public record and evidence of being a peace activist, which you detail, but fail to mention that he claims that he wasn’t?
    It find it very interesting that he would tell you that he was not, and your comment (not your article) suggests that you found it interesting too.

  • Gassy Jack’s Ghost

    Frances, I very much look forward to hearing more insights about the writer’s process, and any lifting of the veil on the workings of the Fourth Estate. But I must admit that I am supremely jealous that a whipsmart newbie has managed to make more sense of the civic blogosphere after a mere three days of reading than I have in five years. “…Just read the posts on credible sites from credible journalists, skip the comments….” You are wise beyond your years, Newly Educated.

    But speaking of unsubstantiated facts, Frances does have some interesting blog stats to consider, Newly, as you continue your education way out here on Comment 60 of this old thread.

    Rumour has it that around 60% of State of Vancouver readers are located overseas in India, and the majority of the audience is 35-44 year old women who browse the blog at work!

    Now it’s possible, I suppose, that there are a large number of desperate Indian women of a certain age shopping online for Viagra for their dud husbands, and who happen to hit a hidden link somewhere and end up on the State of Vancouver by accident.

    And who knows, it might even be possible that, over time, this has resulted in tens of thousands of serendipitous bulablog junkies working in call centres all over Calcutta who just can’t get enough of Frances’ radical green agenda and who dream of a dark rogue like AGT sweeping them off their feet. I honestly don’t know, it’s a mystery to me how she has developed this particular audience niche.

    But there is certainly something to be said about the ability to gain a foothold of regular visitors on the most populous continent on earth, especially when that tiny niche in a far-off land represents more readers than one has in all of Canada.

    So c’mon Frances, please tell all. What’s the secret to your exotic appeal?

  • newly educated

    @Gassy

    Thanks Gassy for the compliment, and I can see you have already taken my advice to heart by reading Frances “credible” blog, well done…. I look forward to your positive and insightful contributions to the issues.

  • newly educated

    @frances

    The comment from Gassy is another example of what you should NOT allow on the post as the moderator (and owner), it has nothing to do with the issue or your post in any form, simply a personal attack on you. There are a number of commenters (and I use that term very loosely in this case) who are interested in only using your platform to attack you for some bizarre reason.

    You don’t need to take the highroad here by allowing it, period. There is no virtue in it.

    Add a tab on your home page that spells out what is acceptable and not by commenters, rules of fair play.

    Please set the bar above the gutter for ALL who comment, thanks.

  • Gassy Jack’s Ghost

    Oh! Newly, I’m glad I checked back.

    I must beg your forgiveness for this misunderstanding, but I assure you I hold Frances in the highest regard. Period.

    Attacking the host was the farthest thing from my mind when I wrote that last comment. I am baffled that you’ve interpreted it that way, so I urge you to reread what I wrote and try to isolate a single statement or phrase directly disparaging the host. I am certain there isn’t one!

    You can look up the blog stats I quoted at alexa.com if you dispute their veracity. As for the Viagra reference, well, you’ll have to ask one of the other regular commentators, Bill Lee, who often reads blogs in Page Source view due to his insatiable curiosity. There was a Viagra spam problem that he pointed out a couple of times in the past, but it appears to have been fixed now.

    So the scenario I described is not so far fetched as it sounds, and I truly believe it was a fair comment, or, at least, a plausible theory, since it was based on verifiable statistics.

    As for being off topic, well, Frances brought up authorial intentions, which is something I am sincerely interested in. Readership and audience demographics are a central concern to any serious writer (or media outlet), and I was merely highlighting for your educational benefit a theme that runs through the whole history of Canadian communications theory: economies of scale.

    But don’t you hate boring, long-winded lectures? I know I do. The stats don’t lie, although they can be presented in manifold ways to manufacture different reactions to them.

    I was going for a chuckle, not going for the throat.

    But, I know, my writing skills aren’t that sophisticated and I miss the mark badly sometimes.

    So go easy on me next time, OK?

  • Frances Bula

    @rf. Sorry to take a while to answer this. In the spirit of your message (not trying to be argumentative or play gotcha), this is how the process goes. When I write a profile, I have about 2,200 words. Maybe 2,400 at a stretch. I interview anywhere up to 30 people, search property records, newspaper files, court cases, criminal records, and more. I leave out so much stuff you can’t imagine. If you went through it all, you’d probably think I was showing terrible bias because of various bits and pieces of what you might think is incriminating information that I left out. (Magee’s ex-wife the director at Hollyhock; the many campaigns he’s worked on over the years; emails that I know he’s sent to various people ripping them a new one, etc.) But then, if you were honest, you’d also see that I left out all kinds of glowing, gushy stuff that people said about him. In the end, the reality is, there’s not room for everything. It’s a mosaic of the best bits, in my judgment. You’d probably do it differently, but I daresay that you wouldn’t get some of the information I do because people aren’t going to give out information to someone who’s overtly hostile.

    In the end, I pare down and weigh whether the general public is going to be interested in this detail, this story. Is it more important for me to track down exactly what he said in passing to some intern about a previous 100-word profile that mentioned “peace activist” or is it a better investment of my energy and the readers’ time to find out what this guy did in the 20 years before he came to the city, including details on his work with various activist groups. And ultimately, sometimes even when I put a detail in (the Hollyhock thing was in draft 1), it goes later on as someone else does more paring down than I did, also judging what is of interest to the general public as opposed to every detail that Magee haters (or Campbell haters or Judy Rogers haters or whoever I’m profiling at the moment) might savour.

  • Frances Bula

    @ Gassy. Delighted to hear this rumour of my apparent large Indian readership. Can’t imagine who might be spreading that kind of information. I think it’s because of the meditative nature of my blog, which attracts those from the country of ashrams. Or possibly they have heard that I am fond of cows?

  • Frances Bula

    @gassy. Hey, I just looked at that alexa site. Now I understand what’s going on, since one of the top 10 ways for reaching my blog is apparently by googling “roasting 34 pound turkey.” I think that pretty much says it all, don’t you? (Check back in the list for my reply to your earlier post, by the way.)

  • Bill Lee

    That’s “roasting TIME 34 pound turkey” Other searches (other than the 600+ v***gra etc. links hidden in the blog code at one time) are:
    christmas quotes and sayings
    olympic village
    vancouver park board
    bula
    monticello raceway
    frances bula
    francis bula
    vancouver city hall
    canada line stations
    roasting time 34 pound turkey

    Most ways to arrive at the Fabula salon are :

    The top queries driving traffic to francesbula.com from search engines. Updated monthly.

    Query Percent of Search Traffic
    1 frances bula 2.70%
    2 francis bula 1.63%
    3 vancouver city hall 1.44%
    4 canada line stations 1.35%
    5 vancouver park board 0.70%
    6 roasting time 34 pound turkey 0.51%
    7 allan kerdec 0.49%
    8 bula 0.49%
    9 fraces bula 0.46%
    10 frances bula blog 0.43%

    Not to forget the potato casserole recipe. See: http://www.alexa.com/siteinfo/francesbula.com#keywords

    The Alexa site awaits your reviews, and disambiguation from the Province’s Frank Luba who covers transit issues.

  • Gassy Jack’s Ghost

    Frances, I did a search of your blog to find a recipe for “turkey”, since Thanksgiving is coming up fast. I was dismayed to find there wasn’t one (I’m not a great cook).

    It did bring up two posts, however, one about chickens, the other from March 2009 called something like “When did civic politics get so interesting?”. One of your more meditative pieces. But it’s interesting in how it relates to the past couple of weeks of mud-slinging. I wonder if your feelings have changed about the blogosphere since then?

    Anyway, thanks for having a sense of humour about this. I still like my theory better though, lol.