Frances Bula header image 2

And here it is, folks: vancouver.ca

August 8th, 2012 · 69 Comments

How do you feel about living in your newly named neighbourhood?

What’s new and welcome? What’s missing. Some of you have already commented under the previous post, especially about meeting minutes being missed for the Development Permit Board and the Downtown Eastside Local Area Planning Process.

www.vancouver.ca

 

Categories: Uncategorized

  • Julia

    as of 10:30am it looks as if the site has crashed!

  • bittersweetdb

    Perhaps it will be great for tourists and people who want to pay their parking tickets (that kind of info was always readily available in the past, too, though) but for a business user…kind of a disaster. Can’t find the city employee directory, which is my most-used for work page (correct spelling, email addresses and telephone numbers of all city employees). The search couldn’t find it, either.

  • Tim Bray

    Hm, not terribly surprising that a newly-launched site is a bit crashy. However, the crash screen reveals that the site is based on Microsoft technologies; sort of old-school, corporate, and boring. Grmf.

  • Michael

    Seems it can’t handle the load, which is a bit surprising. I would expect it to be busy on launch day, but not overloaded (slashdot and BoingBoing didn’t link to it did they?).

  • Joseph Jones

    Norquay is not in the listing of 55 areas – but something called Quilchena is?

    All along we knew that the verbal fabrication was nothing more than a promo for land grab in the heart of East Vancouver.

  • Ric Day

    Crashy site built on fairly old Microsoft code looks like a public beta from the past. Will take a closer look if/when it gets a bit more stable. First impression = unimpressed.

  • Dan Cooper

    Hmmm…I apparently now live in “Shaughnessy,” which seems to extend at least as far east as Cambie. Who knew?!

  • Silly Season

    LOL! This is fun and funny, as I scroll my cursor over the ‘hoods.

    Maybe it’s an attempt to “twin” from within? 😉

  • Silly Season

    I have to admit to my less than stellar knowledge about what existed on the old site (especialy all the “good” stuff, like staff reports, meeting minutes, etc)–and where same were located.

    There’s always a motherload of wonderful stuff from committees, reports, notes, etc. that one can find in virtually any government agency, if one knows where to dig for them.

    Anyone noting/keeping tabs on what’s gone AWOL, info-wise?

  • Andy Longhurst

    Looks like the most detailed (and perhaps useful) information for those interested in planning/development issues will remain on the former site: former.vancouver.ca. I refer to CD-1 rezonings frequently and they located on the old site: http://former.vancouver.ca/commsvcs/Bylaws/cd-1/cd-1a.htm

    I would hope that this database will continue to be updated. The page for rezoning applications which they direct you to on the new site (http://vancouver.ca/home-property-development/find-a-rezoning-application.aspx) is not particularly useful since it does not link you to the running list of approved rezonings.

    My initial feeling is that the new site is catering towards infrequent users (not necessarily a bad thing), rather than making it more useful and better organized for regular users, urban wonks, and those trying to access detailed information and PDFs for urban research.

  • Bill Lee

    Norquay gone, but Renfrew expands its empire to tussle with Collingwood.

    And I see Mole Hill is a district. Mole Hill!!
    Is this a new “Monaco” to fight with the tiny Granville Island of Guernsey?

    And Hastings Crossings (Victory Square) is a realtors squib not generally recognized as the city does not know of “East Village” the monstrous BIA attempt to quaintify Hastings-Sunrise (not there either).
    Grandview is separated from Woodlands in the list? Yet the planning district is G-W.

    Did you see (I’m using a blind text browser (Blynx)) the “[147]Hidden Page Index” at the bottom of the page? [ links to http://vancouver.ca/hiddenPageIndex.aspx
    ]
    And why 148 links on the page rather than the 45 on the previous design.
    Something is rotten in the the state of Vancouver (and I don’t mean the official title of this blog if you ever looked up, but a Hamlettian reference.)

    Back to Bruce MacDonald’s Vancouver: An Illustrated History book maps for sustenance.
    There we had the psychic districts and their development. Why hasn’t the city financed a re-issue with updating, and to be magnimous, add in all the surrounding cities whose work has been done (See the Millennium maps of Burnaby.ca )

    Maybe we are waiting for link [148]Sitemap protocol 0.9 to click over to readiness.

    And heard Karen Best on the CBC morning show with the poor substitute host, Stephen Quinn, this morning.
    Why does Karen Best talk in UPTALK, raising her tone at the END OF SENTENCES? Odd that.

    I see in the Kerrisdale Courier today that the Parks Board Commisioner Blight of Vancouver is claiming that a joint Parks-City web site is better than the old VancouverParks.ca site and the new mish-mash will get more visitors.
    Not likely.

  • Bill Lee

    Laurie Best, not Karen Best.

    Will there be a lot of “told you so’s” over the next week at the Hall?
    Will there be the ritual chopping off of hands as punishment for a cybermess?

  • Raingurl

    I click on Musqeum and I get Dunbar. Close, but no cigar!

  • Raingurl

    Try going to “People and Programs” and click on the links under “Housing and Homeless” As usual they’re last on the list. The links don’t work.

  • bittersweetdb

    @ 10 Andy Longhurst: thanks a bunch for the “former.” tip: I found the directory.

  • Raingurl

    I’m glad they didn’t include Wreck Beach on the list of beaches. Got enough to deal with the young folks that already know about it and the cops that ALWAYS follow behind them!

  • Silly Season

    Darn, vancouver.ca taking forever to load, so will have to work from memories of my intial reaction…

    I have a comment on type size, content and design. Design of the home page is better, and I like the insta info on the rt-hand sidebar. More “news you can use” but it still has a way to go.

    And somehow, somewhere, it looks like some well meaning functionary assured all CH departments that they would all get their moment in the sun, and get their long-winded points across on the home page—even if the public has to read all about it in mouse type!

    Come on, talented Communications Department (and I know you are), think marketing and service at the ‘front of house’ and eye-glazing details via links in snappy headlines that will flsesh it all out on other screens. You’re killing the ledes!

    See the 2011 State and City winners here http://www.centerdigitalgov.com/survey/88/2011
    for excellent visuals, page layout, hilighted and basic info.

    Love the State of Arkansas and City of Louisville sites, especially. Crisp, short and to the point headlineson home page that lead you to the details. I didn’t get dizzy or feel overwhelmed with the home page, and it was both logical progression as well as a voyage of discovery to quickly find stuff that interested me.

    Smart use of space (and lots of white space), good type size, big pictures, and “movement’ with ever-changing short factoids or stories loaded onto the home page. very interesting and quite dynamic, too. You CAN display both ‘the basics’ as well as the PR in tandem on that front page.

    On the more prosaic side, Louisville makes the scheduled garbage days for your own address easy to figure out—just plug your address into the search engine for the service. (PS. On the policy/political side, See how Louisville dealing with their own kind of housing problems…written very well and accessible to the lay person).

    This kind of design and copy-writing virtually invites citizens inside, without them having to wade through extraneous much on the home page.

    I had gone to look at NYC, LA’s and Chicago’s sites, thinking I would be “wowed” but they are, in a word, crap. Perhaps someone mistakes a decent, well, designed, service oriented, intuitive website as too controversial?!

    So City of Vancouver, with a few more tweaks, I think you might be heading in the right direction, at least from a design standpoint. Trust me, the public will be eternally grateful if you make it easy for them to get the info they want and need.

  • Tiktaalik

    @Bill Lee

    There is a reference to the (awful) “East Village” when you click on “Sunrise,” which is in place of “Hastings-Sunrise.”

    Thankfully despite the tireless efforts of the Georgia Straight and condo marketers, the city opted to keep Mount Pleasant as is instead of rebranding it “SoMa.”

  • Raingurl

    I’m extremely impressed with knowing that IF I was in a wheelchair, the beaches (except Wreck) are now accessible with two beach wheelchairs provided and shared by all Vancouver beaches. Times they are a changin’! (Thanks to Tim and Sam)

  • babalu

    It’s happening all over the place, not just in Vancouver. I hear the province is seriously considering calling the Tri-cities area: Poco, Moco and Coco.

  • Raingurl

    @babalu // Aug 8, 2012 at 3:29 pm
    Haha, I live in in the Tri-Cities, I just call it Coq. Works for me and my feeble attempts at texting!

  • Paul

    http://definitelyraining.tumblr.com/post/29012521254/when-i-heard-the-city-of-vancouver-spent-3-million-on

  • gman

    How is it even possible to spend $3ooo,000 on a website ?

  • teririch

    @gman #23:

    I just read that too! $3M for a website???

    $3M tax payer dollars???

  • Silly Season

    That amount is excessive, in view of what we currently see and are experiencing in “user interface” as the techies like to say.

  • teririch

    Does anyone know who ‘won’ the contract ?

  • Glissando Remmy

    Thought of The Day

    “Vancouver got the worst website that 3$ Million could buy… oh, wait, that was supposed to be “the worst leadership 3$ Million could buy”… oh, wait …!”

    Compared to this useless upgrade, the cool $100,ooo for the Trio’s trip to the London Olympics 2012 really starts to feel like “a drop in a bucket”.

    Is it me, or the self entitled assholeism is alive and kicking inside Vancouver’s City Hall these days?

    Is there any accountability what-so-ever left?
    Just because they have two more years of crazy decision making, it means they can “spend” this city into the ground?

    What makes a Vancouverite?
    Don’t make me laugh. Playing ignorant or stupid as you read the news re. the cost associated with “VancouverDotCa” as if nothing happened, makes one a Vancouverite these days.

    Vancouver voters really need to buy a T-shirt with this, and fast:
    …………………………………………………………………
    Vancouver + Stupid = Stupider
    –> “ICH BIN EIN STUPIDER!”
    …………………………………………………………………

    We live in Vancouver and this keeps us busy.

  • InsiderDoug

    Perhaps a handy link on the site, to a list of all the good, experienced staff that have left or been pushed out of City Hall by the Dr? We’ve lost track.

  • Julia

    wonder how Jeff got the 3M figure…

  • Erik Rolfsen

    Sorry, but that price tag is astonishing. Imagine 30 web developers sitting in a room working on this for a year. They are all being paid a six-figure salary.

    That is your money, Vancouver.

  • ThinkOutsideABox

    The city should have contacted me. I could have had the new site built for $2 million. I’d even make sure all the pages worked and even throw in the url renewal for another 10 years at no extra cost.

  • Raingurl

    Imagine how many more people could have had their mental health issues dealt with for $3 million…………..I guess they can head on down the DTES, that’s where they usually end up anyway.

  • babalu

    Oh, oh, Glissy’s back.
    Bye all.

    Look Glissy, it wasn’t Vision who peed in your soup, it was the guys on Wall Street.

  • Roger Kemble

    Glissie @ #27

    I’m with you.

    They even stole the neighbourhood format from my Vancouver reboot page.

    What makes a Vancouverite?

    @2M someone who refuses to see they’ve been shafted . . .

  • Frances Bula

    @Julia. It was Justin McElroy at the Province who reported the $3 million, and he got it by asking Laurie Best at the city, who said that $2 million had been approved by the previous council and then another $1 million by this council, with $1.5 million spent this year and I presume the rest in previous years, unless something was reported wrong.

  • Roger Kemble

    PS Correction C$3M . . . and I had to reformat my web age to comply . . .

    Among other things, you cannot get neignbourhood populations on the new page.

  • boohoo

    I guess no one as read or is ignoring this line on the website regarding the mapping?

    ‘On the City of Vancouver website, we use areas, not true neighbourhoods, to focus information for particular parts of the city.’

  • Roger Kemble

    Semantics boohoo @ #37 semantics . . . we still don’t know how many live were . . . as we did on the old format!

  • boohoo

    So because this website doesn’t tell you population figures they are lost to the ether?

    How about you tell them instead of a blog.

    http://vancouver.ca/news-calendar/news-event-for-website.aspx

  • Roger Kemble

    Thanqxz boohoo I’ll make the request and bill ’em for stealing my original neighbour hood format at the same time. . .

  • Julia

    boohoo, for those of us who have been tracking specific city data for the better part of a decade, it is frustrating to have it suddenly disappear.

  • rf

    I would venture to guess that the COV has over 400 Web/IT/Systems people on staff making between $75k to $140k per year.

    What’s more offensive than the $3million cost, is that they probably contracted it out.

    BC Housing has over 100 IT people (out of 500 employees). Like most government agencies….they still end up contracting out anything that involves creativity.

  • Bill Lee

    Jeff Lee over at the Sun says today:

    …”The revamp is Vancouver’s fourth rebuild of its website in a decade, reflecting how quickly applications and services can become out of date.
    The 60,000 pages on the old site have been pared down to about a third of that, and are now centered more closely around what Best calls a “one-city, citizen-centred system” rather than a monolithic government presence.”

    Read more: http://www.vancouversun.com/news/City+Vancouver+revamps+website+following+dismal+ratings+users/7060595/story.html

    Lost pages? Why? They may not be found easily but if you are setting up internalGoogle then somehow they are caugh in the users’ net.
    Better if they were “tagged” better.

    ““Not all council documents will be on the new site, so we still have to direct people to the search engine on the old site for those,” said Best.”

  • Paul T.

    Frances… Have you heard through the pipe which company/companies were contracted to build the new site? Seems there’s a bit of clamour to hear who did what for how much.

  • public interest

    Here’s an item of informed & curated journalism for fbula’s audience (offered only because Frances is away for a bit, and hasn’t been filing to the Globe):

    http://blogs.canada.com/2012/08/09/why-did-the-citys-revamped-website-cost-3-million-city-of-van-breaks-it-down-for-courier/

    And here’s what appears to be an informed blog-post from a qualified observer:

    http://www.vancitybuzz.com/2012/08/why-the-city-of-vancouver-website-cost-3-million/

    ovr&out

  • Bill Lee

    @Paul T. // Aug 9, 2012 at 3:35 pm #44

    See the squib in the 12th and Cambie column in this Friday’s Kerrisdale Courier.
    I quote:
    “Here’s an explanation on the $3 million cost of the city’s revamped website, as told by Laurie Best, director of the city’s web development project:

    The cost is just over $3 million. About half of that was for the technology side (hardware, software and customization) and about half for three years for salaries for 20 staff, extensive research on what worked and didn’t work for people (research found little actually worked well for people), design and development of the look and feel ($40k), templates, writing the information, consultations and focus groups, staff training and detailed testing.

    City of Vancouver staff led the development of the new site drawing on the specialized services of leaders in web technology and research.

    The City hired 20 local residents, some of whom have international reputations in their fields. The city’s content management specialist is a sought-after international speaker and is considered one of the top 10 content strategists in the world.

    All but one of the contract suppliers was selected through competitive open tendering and are considered some of the industry leaders. A leading specialist in web governance in the digital age was directly contracted for services on web governance best practices.

    Almost all of the suppliers are Vancouver-based companies and in the case of two international suppliers, they worked remotely over the web.”
    http://blogs.canada.com/2012/08/09/why-did-the-citys-revamped-website-cost-3-million-city-of-van-breaks-it-down-for-courier/

  • spartikus

    According the source code, the CMS used is Open Text. Other customers include Surrey, Edmonton, Las Vegas, San Francisco…

    All FWIW

  • Trish French

    For people like me–an urban planner with an active interest in Vancouver planning (and a 24+ year career at the City) the site is a step backward in accessibility of information. For sure the old site was confusing, but I could find just about everything Planning-related on it.

    Here’s my experience of the new site, so far:
    1. The new “areas” of the city are confusing, unclear (no mapped boundaries), and unnecessary. As a resident, I was at first just disappointed to find that my area, South Cambie, had disappeared from the new map. Then, as I was hovering over the new area names, I discovered that South Cambie is now located both in “Sunrise” (really Hastings-Sunrise) AND Marpole!!
    There is no reason to abandon the Local Areas (aka Communities) whose boundaries have been more or less constant since the 60’s. This allowed for long term comparisons (e.g. detailed census info was always published for these areas), info organization, planning boundaries etc. They were also the basis of the now deleted Community Profiles web pages, which allowed easy access to census data, current projects etc in each local area. The new “area” pages are trivial in comparison. If the creative minds wanted to elaborate on the Local Areas by showing the more specific neighbourhoods or subareas within them, that might have been OK. As it now stands, it’s a mess.

    2. A lot of current, active, Council-adopted Plans are now completely inaccessible. I tried to look up my local plan, the Riley Park/South Cambie Community Vision, as well as Oakridge Langara Policies, Oakridge Centre Policy Statement. They can no longer be accessed, whether thru the website’s own Google search, or a general Google search. The “Land Use and Development Policies and Guidelines” which are on the website, always included only a one or two page summary of area plans and major projects policies that Council has adopted. The Plans themselves are separate documents. So much for “open access”.

    3. The previous website’s page for the Planning Dept had an alphabetical index that showed planning programs, both current and recently completed. This linked easily to the web documents that the planning teams regularly posted. Now the list of major projects and neighbourhood planning programs is very limited. So if you are interested in the Metro Core Jobs & Economy documents, Southeast False Creek documents, the Cambie Corridor Planning Program documents, etc you can’t get to them except thru wading thru all the Google results.

    4. A lot of planning data that I used to access is now gone: can’t find the census data; can’t find the various factsheets on the major development areas like False Creek North, Collingwood Village, Arbutus Village, Downtown South and so forth.

    Failing grade, as far as this interested citizen is concerned.

  • Glissando Remmy

    Thought of The Day

    “I couldn’t find any information on what happened to Jimmy The Friendly Goat of the Stanley Park Petting Zoo fame… like he disappeared in thin air!”

    The only thing that the Vision Administration will be remembered for, will be the sick Fire-Hire games they played with the City of Vancouver staff through their handpicked madam , Ballem.

    They spent $3Mill. on a website? Water under the bridge. If you add the Robertson’s Riot, Occupy Vancouver, Olympic Village Fiasco, Severance package after Severance package paid on the QT… this is simply only petty cash really.
    Add to that the salaries of the Three or Four Top Bureaucrats in the past years, and you’ll have a small 6/49 Jackpot win on your hands.
    Pitiful.

    The thing is, when you spend this amount of dough on links that takes you to… “Gregor Robertson”, the “Savior”, the “Listener”, the “Comrade”, the “Comandante Supremo de la Revolución Verde”, well one has to say it, something is not right.

    Then, I came across Heather Deal chatting on the radio explaining how we have to shut up and take it like a “City”, ’cause you see, they know it best, and the project is right on the money, and that, and the other, with lots and lots of info. re. how the money was spent… blah, blah, blah.
    Keep in mind that George Affleck had no clue on how the money was spent, and the rationale behind it, which tells me that the info. was privy only to select Vision Vancouver hacks in Office and from behind closed doors meetings full of transparency and openness… if you catch my drift.

    Heather, if you happen to read this I have only one humble request… take it easy on the Treasury Trough, as that needs to cover lots of perks, like… street litter & garbage collection, grass cutting, park washrooms maintenance, street paving, sewage retrofits… your pumped up remunerations…

    Trish #48,
    Second that. My experience exactly!
    Talk about duplication of services, LOL!

    babalu #33,
    I’ll take that as a compliment.
    Oh, btw, FYI, I never went away, I just didn’t feel inspired, boring summer really… till now,
    and this is for you:
    http://www.youtube.com/watch?v=rAV3bOJaQuY
    🙂

    We live in Vancouver and this keep us busy.

  • gman

    GR and Silly Season if you didn’t see Global News tonight you’ll get a kick out of this.Pricey website,about a minute forty in.LOL http://www.globaltvbc.com/video/pricey+website/video.html?v=2265678725&p=1&s=dd&searchQuery=city#video/search/city